Privacy & Cookie Policy

This privacy & cookie policy sets out how CIE-Group Ltd uses and protects any information that you give us when you use this website. CIE-Group Ltd is registered in England & Wales, company number 02761780 and our Registered Office address is: 3 Widdowson Close, Nottingham NG6 8WB.

CIE-Group Ltd is committed to ensuring that your privacy is protected and we aim to be compliant with all relevant legislation and directives. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

CIE-Group Ltd may periodically change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to order fulfilment, customer service and direct marketing
  • information contained in emails or web forms submitted to us
  • your computer IP address and version of web browser
  • page tagging techniques to help us understand user experiences.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our range of products and services and their respective quality.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for marketing or market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Conversion Tracking

We use third party online tracking applications in order to collect information regarding the volume of visitors that use our website and to understand user experience and requirements. No personal information is collected in this process, which is for analytical purposes only.


Transmitting data over the internet is generally not completely secure and we cannot guarantee the security of your data in transmission. We are committed to ensuring that your information is secure once it has been received by us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online; this information is held on secure servers. We do not hold credit card information on our own systems; payment transactions are handled by our third party payment card facilitator and that data will be encrypted.
Access to Online Accounts is password protected and your password is not visible to us.

Disclosures of your information

We will not sell, rent or give away information that personally identifies you to third parties except where elements of the business have been outsourced and the provision of such information is required for the delivery of our service to you. We may release aggregated and anonymised marketing statistics to business partners or in marketing material or published reports. We may disclose personal information when required for legal or regulatory reasons.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use cookies, saved on our systems, to aid the progress of online order completion.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking here.

We will not sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you under the Data Protection Act 1998, which we are happy to provide f.o.c. If you would like a copy of the information held on you please click here.
If you believe that any information we are holding on you is incorrect or incomplete, please click here. We will promptly correct any information found to be incorrect.

This policy is effective from 1 March 2017.


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